Privacy policy
It is important that you read this Privacy Policy together with any other privacy notice or policy we may provide on specific occasions when we are collecting or processing your personal information so that you are fully aware of how and why we are using your information.
This Privacy Policy explains how personal information will be treated as you access and interact with SANLEKA, including our website, social media platforms, products, and services.
If you are under the age of 16, please ensure that a parent or guardian reads and explains this Privacy Policy to you before providing us with any personal information.
SANLEKA’S PRIVACY OBLIGATIONS
The website www.sanleka.com (the “Website”) is operated by SANLEKA (“SANLEKA”, “we”, “us”, or “our”).
SANLEKA respects the privacy of your personal information and is committed to protecting your privacy in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
All personal information held by us will be governed by our most recent Privacy Policy, published on our Website. We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or business practices. Please review this Privacy Policy periodically for updates.
COLLECTION AND USE OF PERSONAL INFORMATION
When referring to “personal information”, we mean information or an opinion about an identified individual or an individual who is reasonably identifiable.
Examples of personal information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Purchase history
- Device and browser information
- Marketing preferences
- Communications with us
(a) Information Collected
SANLEKA may collect personal information when you:
- Visit our Website or social media platforms
- Purchase products through our Website
- Subscribe to our newsletter
- Create an account
- Contact us with enquiries
- Participate in promotions, campaigns, or surveys
- Submit reviews or feedback
- Interact with our services
Personal information may be collected directly from you, automatically through your use of the Website, or through third-party service providers including Shopify.
Google Analytics
We may use Google Analytics and related services to analyse how visitors use our Website. Google Analytics may collect information regarding:
- Website traffic
- Pages viewed
- Time spent on the Website
- Device and browser information
This information helps us improve the performance and user experience of our Website.
For more information regarding Google Analytics, please visit:
https://tools.google.com/dlpage/gaoptout
Cookies
Like many websites, SANLEKA may use cookies and similar technologies to improve your browsing experience, personalise content, analyse traffic, and support marketing activities.
Cookies may collect information such as:
- Browser type
- Device information
- Website interactions
- Session duration
- Pages visited
You may disable cookies through your browser settings, however certain parts of the Website may not function correctly.
(b) Use of Personal Information
SANLEKA may use your personal information for purposes connected with our business operations, including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Processing returns and exchanges
- Providing customer support
- Communicating with you regarding purchases or enquiries
- Improving our Website, products, and services
- Personalising your shopping experience
- Sending marketing communications and promotional updates
- Detecting fraudulent or unauthorised activity
- Complying with legal obligations
MARKETING COMMUNICATIONS
Where you have subscribed to receive updates from SANLEKA, we may send you information regarding new arrivals, campaigns, promotions, launches, and brand news.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Please note that even if you opt out of marketing communications, we may still contact you regarding orders, transactions, or account-related matters.
DISCLOSURE OF PERSONAL INFORMATION
SANLEKA may disclose your personal information to trusted third parties where necessary for business operations, including:
- Shopify
- Payment providers
- Shipping and fulfilment providers
- Website hosting providers
- Marketing and advertising platforms
- Analytics providers
- Customer support providers
We may also disclose personal information:
- Where required or authorised by law
- To protect our rights, customers, or services
- In connection with a business transaction or restructuring
We do not sell your personal information to third parties.
RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which enables us to provide our products and services to you.
Information submitted through our Website may be transmitted to Shopify and third-party service providers located in countries outside your country of residence in order to provide and improve the services available through our Website.
To learn more about how Shopify processes personal information, please visit:
https://privacy.shopify.com
THIRD-PARTY LINKS
Our Website may contain links to third-party websites or platforms. SANLEKA is not responsible for the privacy practices, policies, or content of external websites.
CHILDREN’S PRIVACY
The Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we may remove the information.
SECURITY OF PERSONAL INFORMATION
SANLEKA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we take care to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.
RETENTION OF INFORMATION
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
ACCESSING OR UPDATING YOUR PERSONAL INFORMATION
Depending on applicable privacy laws, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
To exercise any of these rights, please contact us using the details below.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be published on this page together with the revised “Last updated” date.
CONTACT
If you have any questions regarding this Privacy Policy or your personal information, please contact:
SANLEKA
Email: hello@sanleka.com
Designed in Melbourne.
Crafted in Sri Lanka.
Last updated: May 24, 2026